Analysis of Data Needs Survey for BPS-Statistics of Jawa Timur Province 2022

Statistics of Indonesia, as one of the public service providers that provides statistical data and information, always tries to provide excellent service to consumers. BPS has conducted Community Satisfaction Survey (SKM) routinely every year which is integrated into the Data Needs Survey (SKD). Apart from aiming at obtaining the level of consumer satisfaction with BPS data services, this survey also aims to identify data needs and the level of customer satisfaction with the quality of data produced by BPS. Republic of Indonesia Law Number 25 of 2009 concerning Public Services stipulates that every public service provider is obliged to carry out an evaluation of the performance of public service implementers. One form of this evaluation is realized through the implementation of a Community Satisfaction Survey (SKM) as stipulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform RI Number 14 of 2017 concerning Guidelines for Compiling Public Service Provider Unit Community Satisfaction Surveys. The report on the results of the 2022 SKD implementation is presented in a publication with the title "Analisis Hasil Survei Kebutuhan Data BPS Provinsi Jawa Timur 2022". This publication provides a descriptive explanation of service unit performance, anti-corruption behavior, data requirements, and consumer satisfaction with BPS data quality. Presentation of data is displayed in the form of tables, graphs, and infographics. The Consumer Satisfaction Index (IKK) and the Anti-Corruption Perception Index (IPAK) are the main indicators presented in this publication.